My sister died suddenly and in the midst of all the pain, grief and sadness that came with her passing I had to deal with npower. How come everybody else offers you a human voice as soon as you say bereavement - but not npower. It took me around 10 phone calls, approximately 1 1/2 hours on the phone and I was still stuck with an auto voice. I eventually logged a complaint and was rewarded with a human voice that said there shouldn't be a problem just phone in the final readings to us. So off we go again with the same auto voice and the same problems. More time wasting so now I have to waste even more valuable time with an online chat to get someone to ring me for the readings. End result i get a final bill - I am okay with that as it represents what my sister owed - but then my phone company advise me that I have spent £10 on npower's chargeable (only) phone number. That annoys me! I've neve used npower and I am sure that after this fiasco I never will. Their customer service system is diabolical.