Minus a million..........the only star I would award these. Without doubt the worst provider of customer service ever!!!!!!!!!!! 10 years plus of constant nightmare and aggravation, the list of my complaints and their horrendous gaffes is endless. Here is a few: 'Gas is a Luxury'...yes several years ago after having gas fitted an Advisor told me due to issues with my billing... and the problems I have had continue to happen. The last several weeks due to issues with a DD and my bill being in debt by £800.00, despite me trying to arrange a new DD payment and Installment plan, I was met with this is now unavailable and basically if I did not accept this a court warrant would be issued to enable pre-payment meters to be installed. Several days ago I contacted Npower and made a £500.00 payment and it was agreed that I would be able to sort a new DD payment plus Installment Plan. However due to an issue with my card was unable to precede with my payment, so actioned this via my bank. I was informed the appointment for pre-paymnet meters was cancelled. and I would receive a phone call several days later (once payment had been met). Today 14/08/19 I contacted them as I had not had a call, after being directed to another department which appears to be the common thing, I was then informed the arranged pre-payment meters would still be installed and nothing was cancelled. Also again THREATENED with a court order/warrant if I did not agree to this. Despite me explaining to the Advisor of what had been said/agreed last week, but as usual...no matter who you talk to every employee of Npower seem to do one thing and say another. Moving forward she got my rant...12 years of being tied to these hideous greedy bastards!!!!!!!!!!!!! I informed her she stick the smart meter, pre-payment appointments up her arse!!!!!!!!! And I will precede to make a further payment to clear the debt and happily stick two fingers up to Npower forever!!!!!!!! Seeking another provider now for the next fun...surely most cannot be as bad as Npower....only time will tell????