Fuming is not the word and I am not even a customer - nor will I EVER be. My mother in her 70's closed her account as we found her a better deal. To bring her account to a close she had to pay you a remaining £100 – you then proceeded on the 6th August to take £1,584 out. She has been battling and chasing it since and still no sign of the money. Yesterday after being on hold a total of two hours over two calls I had to leave work and go to her house as she was in floods of tears - totally devastated by the constant messing around. We then had to drive her to her bank so she could to an indemnity claim. Assured by Npower that this would mean the money would be back in her account by 6pm last night yet STILL nothing. I will be taking this to social media, local press and contacting anywhere else so I can bring this company to its knees as this is an absolute disgrace. We have had to loan her money for bills and food which she has hated and none of this is her doing. You took the money in error which I could almost accept but to still have it after 23 days is tantamount to theft. If I can transfer funds in a day then why can’t you??