If you happen to be with npower businesses, do not try to request any changes to your account, because if you do they will drag you through convoluted processes, fail to do what they say they will, and in general make life complicated. God forbid you try to talk to them over the phone, and expect them to do as they promised, only to find out a couple of months down the line that nothing was done, and you're back to square one.
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