Appalling service having just moved house. Disgraceful, rude and unacceptable behaviour. I m now having to pay £80 a month until I can be changed to Octopus energy. I will be paying £70 per month for both gas and electricity with Octopus Energy. I would suggest you do not use this company. How can customers new and old be treated in this way? Can’t wait to change to Octopus Energy who have supplied our energy for quite a while and have consistently provided a polite, efficient service. Npower could learn many lessons from them.
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