Long waiting times to reach the team. Many different teams, not talking to each other causing problems. Gas meter inspection- Got a letter from them to book one. booked one and assumed it was done. one week later threatening email advising to charge me 150 pounds if I don't book this. phoned again and booked this. person who took the call could not send a confirmation letter. advised me to call after a weeks time to check if this has gone through because it is done by a third part. called today and I am told I had an inspection done but not sure if this is sufficient. also have another booked for next week. spend over one hour trying sort this out. three other issues like this. I will change next time.