ABSOLUTELY TERRIBLE -AVOID AT ALL COSTS!! THE WORST so-called Customer Service I've ever experienced in a single company across multiple interactions. If I could give them 0 stars, believe me, I would! ..it says A LOT about the attitude, approach and culture of an organisation when every phone-call made to try and address (yet another) issue results in 'a complaint' being raised to try and (9.9 times out of 10 unsuccessfully) address it. We're now in the process of switching energy provider after having this horrendous company forced upon us following a house move. I'm really looking forward to never having to deal with this atrocious company and the vast majority of it's incredibly rude and condescending staff ever again. THEY REALLY SHOULD BE ASHAMED. GOOD RIDDANCE!!!