Takes ages to talk to anyone on the phone. When you do get through it is difficult to understand the person (May be asian) The person I spoke to gave me the impression he didn't care a jot about what I was saying and struggled to answer my questions. Poor impression of the company has made up my mind to leave. The company owe me money as I am in credit due to the incorrect estimate (By them) and instead of correcting this by making a repayment to me they have reduced my payment to £11/ month. They will also undated my tariff in July but if I choose the cheapest tariff I have to pay £60 cancellation fee to get out.There should never be a cancellation fee to end a term agreed between a customer and supplier as long as the customer has done nothing wrong.