Consistently incompetent and made it so difficult for me to stop an unnecessary supply to my garage, as I could no longer own a car due to heart condition. Kept sending me bills, even though no electricity used and would not let me stop supply. I would never recommend this company to anyone. They said they could remove the meter but I would have to wait outside the garage for the engineer to come and gave me a 4 hour window. I asked if the engineer could ring when he arrived as the garage is over a 100 metres from my house. They said that it wasn’t possible and I would have to wait outside. The stress made my heart condition worse. In the end I said that I was moving so could they stop the supply. They kept sending me bills telling me how much I owed them, I would pay it as it became too stressful to argue, but a couple of weeks later they would send me another one. They then said the supply had ended, but I have now received a bill to the ‘new occupier’ for nearly £30.00, even though no electricity is being used and I don’t want the supply. There doesn’t seem to be any escape. It continues to be an ongoing nightmare. I have not been able to work due to high risk of covid and do not need these unnecessary bills, but no matter how long I wait on the phone to explain my situation, there is never any solution. I would give a ‘0’ star if I could!