I only gave them one star due to their not being an option of 0. After setting up our gas and electricity to the wrong house, in 2013, we are STILL having issues. I have called them 34 times now, written to them 7, emailed enough to fill an inbox and still nowhere near to sorting out the issue. It has been, a complete nightmare. Their customer service team are incompetent, rude, aggressive and have display no knowledge, or care, about you, your account or feelings. I would wholeheartedly, go out of my way, to persuade anyone thinking about joining this awful company to NOT do it. It is a horrendous company, and I couldn't be less satisfied with anything about the service.