Subject: Formal Complaint Regarding Delayed Withdrawal of £19,999 I am writing to formally raise a complaint regarding the delay in processing my withdrawal request for £19,999. This transaction was initiated on [specific date], and your platform clearly states that withdrawals are processed within two to three working days. As of today, **, it has been 4/5 days, and the funds have not yet been credited. This delay has caused significant operational issues for my company, Vines Construction. The funds were required to meet payroll obligations for my subcontractors, and the failure to process this transaction in the stated timeframe has left them unpaid and understandably upset. While I understand unforeseen circumstances may arise, I rely on your service to adhere to the stated processing times, as such delays adversely affect my business operations and relationships. I request an immediate explanation for this delay and a definitive timeline for when the funds will be available. Additionally, I would like to know what steps are being taken to ensure such delays do not recur in the future. Please treat this matter with urgency. I expect a formal response and resolution no later than close of business today. It’s very strangely not even showing up that I’ve withdrawn when I login.