Avoid NuStone—and if you do order, Protect Your Consumer Rights! ⚠️ Warning to all consumers: Always mark your delivery as DAMAGED, regardless of appearance, when accepting goods from NuStone. If you don’t, expect serious difficulties with returns and refunds. Thankfully I did mark my substandard sandstone slabs as damaged but despite this the whole return and refund process was laborious. Also ensure you check EVERY item sent within their timescale of 72-hrs, as my belief (supported by my experience and other reviews) is that in some cases they are knowingly supplying substandard goods and do not expect customers to follow their processes such that they end up having to keep the goods. In our case because I explicitly followed their processes I was able to secure a full refund, however not after spending significant time in the resolution process and encountering poor customer service in the process. Also, please be aware that NuStone operates against Consumer Rights by dismissing legitimate claims for faulty goods (there are plenty of other reviews that state this) and in my case, refusing to honour reasonable & legitimate compensation for the excessive time spent resolving the issue and additional costs incurred. They will also make false claims such that replacement goods will be checked and will be satisfactory; they were not, so we had to return them again. After a lengthy dispute, which remains unresolved, I’ve found their handling of my case to be evasive and unprofessional; I even escalated my concerns to the Managing Director who was dismissive and didn’t even take the time to understand my complaint properly before replying. In summary - make sure you know your rights under the Consumer Rights Act 2015 and pursue them vigorously to protect yourself from this company. Please also be aware of potential data breaches as highlighted by a TrustPilot reviewer.