I ordered direct from the company when I seen they were UK based (don't want to put money in bezos' pocket if I can avoid it). I had a small hiccup with the checkout and emailed them expecting to wait until Monday for a reply (this was a Saturday morning). To my surprise they responded within minutes and we got the order placed and the items came yesterday. I had read reviews saying the thyroid tea was "fishy" but I didn't find that at all. All of the products were well packaged and high quality. I am very pleased with my purchase and will be back again for more!