I love the products. My friend is a long time customer and sent me a referral so I could get $20.00 off my order. I ordered enough that I qualified for the $20 off and free shipping. The day after I placed my order, I received an email stating I needed to contact nuts.com about my billing address. I did and then they tried to bill me without the $20.00 off. Got that straightened out. Then they charged me shipping! I said I ordered enough for free shipping. They said, "well that was yesterday, this is today." I cancelled my order because they refused to honor their advertising. So nuts com lost me as a repeat customer and my friend who won't order from them now! They lost 2 good customers because of shipping charges!