This company is terrible. I will never buy from them again. First of all, they made a bizarre mistake in fulfilling my order. I ordered 4 bags of china black tea, which are tea leaves as shown on their website and I know from a previous purchase. They sent me 4 bags of green tea powders instead, but in the bags that labeled china black tea. This is the response from their customer care: "...mind you that the order was placed on your end, this means that if you encounter an error message this was occur on your end. Also, we do send you a confirmation email in order for you to review if all the items you order are all correct, in that case we still have an ability to cancel the order and place the correct items on it." Either they don't understand English at all and don't care about their customers at all, or they are just being deceptive, because they put cheaper stuff into bags and labels of more expensive merchandise and refused to admit the mistake. Stay away from them.