Dubious business practices by NUTS.com I have bought from Nuts.com previously and been satisfied. This Christmas I ordered 5 gifts of nut trays to provide for business and personal gifts. I ordered on December 16th and was informed that the gifts would arrive by December 23rd. I checked on the progress several times during the week and it appeared that the gifts would arrive by December 22nd. This later turned out to be a bald face lie! By the end of the 23rd I had no gifts and instead asked my wife to make packages of peanut brittle that I delivered on the morning of the 24th....just in time! I then on the 24th received the original gifts as we were just leaving the house to go to Phoenix to see family. After Christmas I contacted NUTS and asked for a refund and a return label. They refused to give me a return label as I would bear the responsibility for the return. Also that there would be a 20% restocking fee. I am apoplectic! This company signals in each and every step that it takes that it is only concerned with getting their money from the customer and providing customer satisfaction is not one of their values. By the way the cost to reship the parcel is nearly as much as the cost of the gifts and with a 20% restocking fee I am paying more than the cost of the original gifts. NUTS doesn't seem to be phased by this, at all. Also their terms of service do not reflect their return policy. This company is divisive and fraudulent in doing business. If I had more time I would take them to small claims court!! DO BUSINESS WITH NUTS. COM at your peril. Date of experience: December 16, 2024