really bad experience, called o2 for a simple esim swap, not sure which part of the world the call centre was but could hardly understand the English. Automated service asks for security password, once through to an advisor, they ask for password again, once through after clearing all the questions, 10 mins later, i tell them why i called, 20 mins later i am still on the phone no where near what i want them to do. so annoying as i know they are reading a script and do not know what to do. o2 sort this mess out. i will no longer be renewing our company contracts with you as this is not good for business. i have been with you for 20 years and its a shame it has come down to this.