o2 has the worst customer service i have ever experienced in my life. i am told to call 8002 fro business. system says it will connect me - twice! then upon my concern (move in number using PC code) connects me EVERYTIME to consumer pay as you go. they insist on validation of customer details every time. this happens about 15-20 times with different agents. more often than not they connect you and then disconnect you. or they cannot understand because the line is so poor. they also told me that business was closed, even though it wasnt (and couldn't tell me their openning lines). O2 you need to get your act together! Get a phone system that works (i hear Telekom has a good product for large businesses). you CANNOT send customers to a gauntlet of 10s of people and leave it up to chance to talk to somebody who actually knows (surprisingly, those people exist). you need to connect people to the RIGHT department. once i was connected to a line that asked me whetehr i wanted to leave o2 - i emphathetically said YES - only to be put through to the sales department - AND BE IN A QUEUE for 10 minutes - after which i gave up. i can't even leave O2. i just spent 8 days and about 12 hours on the phone to simply move a number to o2. there is a simpler way...