Appaling experience with INGRAM MICRO / O2 Recycle programme. Traded in my old iphone device (11 64GB) and was quoted £131.25 online. I sent the phone off with their prepaid packaging and label via Royal Mail. The cardboard box they sent me looked way too flimsy and after searching around the house, I managed to find the old phone's original box and placed the device carefully and taped the box tightly with thick sella tape to ensure it stayed safe in place. The phone was in excellent condition, no damage to it. Today I got an email from O2 Recycle saying that due to 'screen burn' they could only offer £26.25!!! And that I had 48 hrs to accept the new price offer or cancel the trade-in and have my device sent back to me. I find this shocking as I checked the phone prior to sending it and it was in great condition with no damage to the screen, no screen burn or any other image retention or display issues. I rang O2 Customer Service to make an official formal complaint and was passed around from pillar to post as no one could assist me with my query. I have emailed O2 Recycle requesting photographic proof of the 'screen burn' damage they claim they found before I foolishly accept their laughable 'revised' trade-in price and confirm that it's actually my phone that they checked! Keep your old device IMEI number handy people, in case you might need it! Regretting upgrading with O2 now big time. I hope they sort this out soon enough! Feels like the biggest scam ever!!!