O2 recycle seems a good idea at first glance. You send in your items and they pay you. Firstly they give you a quote and then when the item is received they say it's broken or there is a problem with it and half your quote. If you accept which I did, you would expect the payment to be processed quickly. After all they are reselling the items and using their components. I was wrong ...weeks go by and the number just rings for 30 mins then cuts you off. I finally got through to a guy called Victor which repeated the email and could not help or update me on anything. O2 has got to be the worst telecom company I've ever dealt with. Zero customer service and a complete waste of my time.