Totally baffled!! Totally baffled!!! Ordered sofa in October with delivery 23/12, recieved text and email stating delivery would be 23/12 12.30- 15.30. At 16.30 no delivery so contacted customer service to see if everything OK, was told it was on route from Manchester and was the only delivery (quite a specific explanation), 17.10 I called back as no delivery- was told that the actual delivery date was 24/12, I explained that I had recieved confirmation that it was 23/12 and that I am working on 24th so could not accept delivery on 24th. Put on hold for a while then told the item wasn't in stock due to import delays with Covid 19 issues. 3 reasons for non delivery now in less than an hour!! I am fully aware of problems that covid has caused (I am a nurse and have worked throughout the pandemic) and would have been disappointed but not angry if someone from Oak furniture Land had just informed me of this. However due to being given 3 reasons am unsure what I actually believe, not particularly a good way for a customer to feel about a company??? Furthermore there now appears to be x2 sofas in my online account, x1 Which I clearly did not order. Am eagerly awaiting an honest and timely update from Oak Furniture land. 24/12 Recieve phone call whilst in work- delivery men are outside my home!! I asked them to read me the invoice and lo and behold its the 'other' sofa that I have never heard of. Told them it was not my order and to take it back. Spoke to customer services who stated they had sent a replacement while the actual sofa not in stock. I asked them if they had ever thought to contact me and tell me about this, no they just thought they would send me a replacement without my knowledge. I would have then unpacked it and only then realised!! In summary- - Diabolical customer service - At no point did anyone inform me about what was happening!! - Tried to delivery a completely different sofa without informing me