After waiting 16 weeks for our sofa parts of it was missing on closer inspection of the three packages these where the label on there. Note different order number and different names, which name of them is my name . I phone the store and complained which they reply fill out a fault form with picture ,which i did and sending attach of labels. They was not interested about the labels and said they would order the missing parts. Which i have chased twice . Phoned again today and the chap was willing to help and did agree that they got the attach of labels. I also told them about the delivery drivers that where rude as i paid for the service for them to put the sofa in the house ,as the the driver was having difficultly in getting the sofa though the front door shouted " i haven't got time for this " and dump the sofa outside and walk off he did come back after i said i can take the front door off and again rudely said the his colleague he reckons he can get the front door off. I asked for compensation for missing parts of sofa having other peoples orders and rude drivers. All they come back with £70 voucher to spend in store. I will never use them again. If you don't want the same experience them stay clear