I would leave 0 stars if it were possible.
I ordered a dressing table in November and the projected delivery date was for 3 months later. I received emails confirming a delivery time slot, but on the day itself, I did not receive the delivery nor did I receive any communications as to what had happened.
Upon calling customer service, I was told that I had been apparently left a voice message on the day of delivery to inform me that the table wasn't in stock and wouldn't be arriving until June. There was no apology for the lack of communication, no explanation as to why they didn't follow up with me via email and their only response was to either wait for June or cancel my order for a refund.
I opted for a refund via phone, and it has been several days with no further communication from oak furniture land and no refund as been issued to my account. This company has taken my payment for 3 months although they had no means of delivering the product. Even when contacting them, they have yet to issue me a refund. A shambolic company that I will now be avoiding at all costs.
3 years ago
Oak Furniture Land has a
3.8
average rating
from
1,748
reviews
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