Service is absolutely disgusting. The audacity of the worker to call his morning 'interesting' because your customers came in store to ask about an exchange for furniture. All i want to ask is how is it 'interesting'? I think it's rather interesting that this store does not train its workers on customer service! First off, theres a clear language barrier so of course it was hard to convey what was needed to be done in the situation. However, your customers are your customers. They DID NOT go into your store and 'demand' for anything. There was no 'DEMANDING'! Second of all, do your staff have no manners? Just because your customers couldn't speak english properly, doesn't give your staff the right to complain about his customers in front of them! 'oh i had interesting morning', 'they just came in and demanded', 'they can't just come in here yelling'. They were not yelling at YOU! the clear language barrier and cultural differences has caused a conflict in interest, but that DOES NOT mean your staff can treat its customers like this. Lastly, I just want to say, if your customers are unaware of a situation and also isn't able to very effectively explain to you what they want, the least you can do have the patience and positive attitude to help them. That is customer service. That is what this store needs.