Great sales, awful for everything else. Visited the Poole branch and bought a table, 10 chairs and a large dresser. Spent around £2700 in total, and had a great experience. We agreed on a specific delivery date, but only found out half way through that day (which was 2 months after purchase) that they weren't going to turn up, and only after we contacted them. We managed to arrange a time for part of the delivery, which turned up about a week later. The amount of packaging was ridiculous, and filled up half the garage. So much polystyrene! And the instructions for assembling the items were less than usual (but it didn't take a genius). We had to wait a total of 3 more months to get the second part of the order that wasn't damaged. On the 3rd agreed delivery day, the dresser turned up but looked like it had been dropped, hard, and was split. We were originally told it would take 2 months to even arrange collection, but this got gradually reduced. The second time it was delivered, there was still a crack in the wood, and the delivery men who assembled it did it wrong. Finally it got swapped again, and we had what we ordered. Although the quality is not what we expected, the shelves do not align with the frame. Much of the wood isn't what I would call 'solid', it may not be veneer, but it feels almost paper thin. This unit cost just over £1k, which I feel is just unacceptable. The contact was an absolute nightmare, we were told the wrong contact email, stuck on hold for hours. One time that we called the call centre, I could just hear the staff chatting about a festival they were going to, and ignored me entirely. In total, awful service from delivery onwards, only offered a 5% refund as a 'goodwill gesture', very overpriced for the quality. Never using the company again, and I am going out of my way to tell others to avoid them.