We brought 11 items of furniture from Oakfurnitureland under two years ago. We have had problems with the leather armchair, headrest paint coming off leather in several places. As we have 5 years insurance cover for leather, electrical mechanical faults, purchase from Oakfurnitureland. When the marks appeared over a year from purchase we went through the insurance policy, to get the marks repaired. The insurance company sent a Homeserve technician to inspect the damage to the armchair, his report sighted hair oils and perspiration staining which are not covered by the policy. Which I deputed this no staining only paint missing on leather in various places through normal use.( Headrest for heads). The insurance company sent out second technician from Homeserve to inspect the chair, he rubbed a damp cloth in the arm crease where we did not have a problem of course no paint came of no wear there. He said to me hair oil staining and not covered. I again disputed him saying where is the paint and no staining. I said it could be a scrape because there were straight lines. The technician went to his van for a piece of leather and tried to demonstrate what a scrape looked like but he cut it, he lost his temper and left, very professional ? He said with 21 year of experience. Both men here for less than five minute. We also reported loss of resilience in the armchair seat which is covered in the policy, the technician put it down to wear and tear and not covered by policy only One year six months really? That is why I wrote a review this policy sold by Oakfurnitureland is not worth the paper it’s written on CUSTOMER BEWARE. The leather must be of poor quality to mark up through normal use and a short period of time.