Recently bought a whole new set of bedroom furniture. Sad that the salesman had no authority to make discounts given the size of the purchase however the price was clear. I think a business shows it’s true colours when things don’t go to plan. The goods were delivered on the agreed day (purchased in August, delivered in October) and with preceding emails and phone calls to keep me informed. Once I had unpacked it all I realised the bookcase was too big. It all fit, I had measured, but it didn’t look right aesthetically. I rang the company and asked if I could return the big bookcase and have the smaller one instead. This was no problem. There is a returns fee clearly posted on the website which was knocked off the refund of the price difference between the two items but I was not charged another delivery fee. The day after delivery/collection I had an email saying my refund had been processed but may take a few days to appear. The next day it showed on my credit card account. The whole process was so smooth. I would definitely use this company again and not hesitate to recommend them. The furniture itself is gorgeous and I’m really happy with it.