Placed our order for 2 items of furniture in October for delivery today 15 December. Deliery van and driver turns up with the 30 minute advance call and tells us they have only one of the items. He looks surprised that customer services have not contacted us. While I ask him to wait before I take delivery of anything and speak to so called customer services, he drives off anyway. 20 minutes later customer services call me and advise that one item is out of stock due to paperwork errors and that they are having lots of problems meeting stock requirements. The next available delivery date for the 2nd item is sometime in January and that now because the delivery driver is gone the next available delivery date for the item they actually had is next week. Offer me a refund of the standard delivery charge for the "inconvenience". I have taken a dayy off work for this delivery. But now whole order is cancelled and back to square one. Need to wait 5 days for refund to be processed. A rubbish service from a company totally out of it's depth. Or is it maybe cash flow problems, robbing Peter to pay Paul. Or maybe they can blame it on Omicron. "Disgusted"