I don’t normally write reviews; in the current world, I feel people are way too quick to fly off the handle and complain. But in this instance, I feel it’s necessary. Only time I ever say this but avoid OFL like the plague. Myself and my then-pregnant girlfriend ordered a single sofa and a 3 seater sofa in August this year, with reassurances that it will be delivered in time for Christmas and our first home. Understanding of Covid, and Brexit supply issues this was a key element of ours. After being told it would be on time, we parted with £1,600. On Saturday this weekend, we received a text to say our order is scheduled as promised for Tuesday. Tuesday 14th December comes around and 2 lads come to the door to say we only have the single sofa. This was the first time we knew about this. We accepted the single and was told the 3 seater will be here today. Having heard nothing, we have called up and have now been advised that this will coming April 2022. With the excuse “these are made to order” which is what we were told in August. We are quite fair people and understand that things get delayed or whatever. But there’s a few things they have done wrong here: • Never phoned up to tell us we wouldn’t have our full order in-between August and December • Shouldn't have to hear it from the delivery driver. • Shouldn’t have taken full payment in August with assurances it can be delivered • Paid for premium delivery which is also £100 but all the parts included in this haven’t been covered. We now have our first Christmas in our new home without a sofa, ruined and made even worse with a 6 week old. We have been offered a refund of £100 which won't help at all and is not acceptable Obviously, anyone placing an order now will not get anything in time for Christmas, but if you are thinking of purchasing in the January sales, swerve the bad customer service and massive supply issues. It's going to be August before you get your stock.