We ordered a sofa and eventually when arrived it was left jammed in my hallway and was the incorrect colour. The foot stool legs were damaged and the sofa legs too plus damaged caused to the hallway and door frames. This was eventually sorted after accepting the incorrect colour and new footstool sent (this too 3 attempts until one that was not damaged arrived). We gave them the benefit of the doubt and ordered TV until, mirror and side unit in the solid oak Romsey range. Tv arrived fine but mirror damaged and yet again took 3 attempts before we got one that wasn’t damaged even though not perfect I couldn’t be bothered with the hassle. We had waited 18 weeks for side unit to arrive but unfortunately when it did it was badly damaged too. Tried and tried calling with no joy I had emailed customer services with photos of damage but nothing it was only when I twittered them I eventually got a response. Please be aware of this company there furniture may state solid oak but the quality and after care service is diabolical.