Shockingly poor service, half the order still missing!!! We ordered two sofas from them. After the original delivery date was delayed by them by few weeks (via automatic email ,no direct contact!), when the day came, only one sofa was delivered. No warning, no communication, nothing. Have been trying to contact their customers service team for the second day now with no luck. Nobody answers the phone at all!! The sales assistant from the branch we bough just called my husband advising that we will need to wait another 2 months for the second sofa now. Still, zero contact from the customer service. Lots of money paid, and huge disappointment, nerves and frustration. Such a big brand and treating customers this way - Shame on you Oak Furniture Land!!!