Awful experience, waited 5 weeks for wardrobe to be delivered, on the morning it was meant to come 1 of the 3 packages didn't arrive (the base of the unit along with the hanging rails). Spent over 1.5 hour waiting on the phone to rearrange delivery for the 17th (over a week later) only to receive a message a day later saying it would now be the 28th. At no point was I offered an explanation for this sudden change or even given a call to discuss it. Awful customer service from what used to be a really good company. You don't expect this kind of service when you pay £1000 for a wardrobe and the company sell's itself on "quality service".