My brother in law is slightly disabled so my husband and myself help him when buying new furniture etc for him, here is what happened Furniture was paid for on the 5th of January 2022, receipt sent to my email address and delivery date was for 23rd February 2022, great. 16th February we received the following txt Your order will be delivered Wed 23 Feb. You will be sent an estimated 3 hour slot by SMS 1 day before. Please see email confirmation for delivery details, we disposed of our bedroom furniture on 22 February. Tuesday 22nd February we received the following txt Your Oak Furnitureland order is ready for delivery. Please use the following link to book your preferred delivery date online https://x.ofl.uk/kiKp Followed the link, delivery dates were for March/April so not happy, called for an explanation was on the line for 30 minutes before I got to speak with someone, she said email had been sent on 17th February informing me that delivery date was now changed as the furniture wasn’t ready! Said I had not received an email she said it probably went into the spam, why would that happen as all other emails were delivered to inbox not spam checked, no email asked why a txt hadn’t been sent, didn’t know why. My husband called the Paisley store yesterday where we purchased the furniture from, and explained the situation said they’ll get on to head office and get back to us still waiting So not happy and won’t purchase from this company again, customer service etc not at all helpful