If I could give no stars I would! Yes, the photo below should have been a picture of our brand new 10-12 seater oak dining table and chairs, ordered early January. Oak Furnitureland emailed us on Saturday 5th March to confirm delivery for Monday 7th March, as agreed at time of purchase. Sunday we removed old table to make room for the new delivery. Received email early morning 7th March to contact Oak Furnitureland URGENTLY as there was a problem with part of the order. We rang them URGENTLY ( as requested) and spent several hours waiting on the phone, No answer, tried to raise an online enquiry on their website, no good, it directed us back to the customer service line, yes the one they don't answer. Tried to ring again on Tuesday and today - no answer. I rang their Sales line this was answered almost immediately but they can't help with after sales! Clearly quick enough to answer the sales line as they are more interested in taking people's money that they are in fulling their contracts AND actually delivering the goods! So, here we are, no new table and chairs, no way of speaking to anyone, and now having to resort to using our 2 seater caravan table! Why is it our responsibility to contact them when the delivery THEY were responsible for did not happen? Why can't I speak to someone to find out what is happening? Absolutely appalling customer service! Now at the point that I want a full refund. I have no faith in this Company! Thankfully, we did not also buy the three piece we were also looking at or we would now be sat on the floor! I have written to their head office with a letter of complaint butI won't hold my breath in the hope of a quick response. So be aware their after sales service is atrocious. Now to battle, to try and retrieve our money as they have broken their contract with us.