Your customer service is abysmal. We tried to call to say the promised discount had not been calculated at the check out (on line) and gave up because the phone rings endlessly. The item ordered was delivered (minus the discount) but the wrong item was left on the first attempt - unable to get a reply on the customer service number - called sales and answered straight away - was told item would not be delivered till 10th of April which meant an enormous box in the hall (wrong item) would sit there for 4 weeks but that customer service 'management ' would call. There was never any call - but the delivery guys returned to say they had left the wrong item and ours was still on the truck - so they swapped. I think the annoying thing is NO response from customer service but sales answered in less then 2 mins.