It's all been said in previous reviews so I cannot really add much to the negative views about OFL's customer service. What I find incredible is that the Company...... when faced with such overwhelming negativity.... appear to do absolutely nothing to improve the service that they offer. I will give a quick resume about my experience in buying from this awful company..... We ordered a coffee table that stated could be delivered in 5 days on the website. There was also a strip along the top of the page that said Special Offer that day of an extra 5% deducted off of total price at checkout. So.... we added the Coffee table to our basket and moved to checkout. At that point we had to select a delivery date but instead of 5 days the earliest date they could deliver was around 4 weeks away. Bit peeved but OK...so we selected the first possible delivery date and paid an extra £9.99 for something called "Door Step Delivery" As we went through the payment process, it was obvious that the 5% was not going to be deducted. OK...only a small amount but why offer it if it doesn't really exist or you have no intention of honouring it? After the order was confirmed I spent several hours trying to get through to Customer services over the next few days trying to get my 5% refund.....but the phone was never answered..so I gave up and emailed them instead. A reply arrived about 7 days later informing me that no such offer existed on the day we made our order. Hey Ho. So anyway, the day of delivery approached and a text was recieved giving us a three hour time slot on the allotted day. Well, the delivery was indeed on time and on the correct day. The delivery men quickly shoved the huge box through my front door and into the hall with the comment " Have fun unpacking it" and with that they were gone. Upon closer inspection of the carton I quickly realised that the item was not what we had ordered . It was a corner TV unit and not our coffee table. The lorry had gone by now...so all I could do was ring Customer services....and you know what that means don't you. No answer again, despite several attempts. In my cunning mind I hypothesised that if I opted for the Sales line option and not Customer services I might get an answer?....and do you know what?....I did....within around 30 seconds of ringing.....so no surprises there eh? However that was the only bright spot as after telling me that he was in sales and that he had no way of sorting peoples order problems out. At this point my voice started to rise a few octaves and I told him to get a manager or somebody who could deal with my problem. He said he would see what he could do. A few minutes later he came back and said he had sorted it and we would get our coffee table but not for another month as this was the earliest delivery date available....and.... wait for it......we would have to keep the huge Box containing the wrong delivery until they delivered the Coffee table in a month's time. The box virtually filled our hallway and blocked the stairs and being solid wood was far too heavy to move anywhere else. He also said that the delivery lorry couldn't come back today to swap the boxes as apparently our coffee table was NOT on the lorry anyway. It was at this point that I totally lost it and told the guy that this situation was wholly unacceptable and demanded to speak to his Manager. He put me on hold again and a few minutes later came back and said he was transferring my call to the "Upper Echelon tier" of Customer service and that they would answer me within one to three minutes. 25 minutes later I was still waiting for somebody to answer... but...to my surprise and delight I saw the delivery Lorry pull up again outside my house. Without any help or contact from the company they had realised their mistake and DID indeed have my coffee table on the lorry and had delivered the wrong item earlier. They apologised for their mistake and swapped the boxes over. When they had gone I returned to my lounge and the phone was still unanswered cheerfully playing some non descript tune while on hold. So....as it happens things worked out for us OK this time.....even though the scenario could have been very different and a lot worse. The fact that we would have to have kept somebody else's huge box blocking our Hall way didn't appear to bother them one iota! The Coffee table is nice and it is undamaged...so all good on that front. But....what a woeful company OFL are. You would think it would be in their interest to improve their customer service and give customers some sort of confidence in the purchasing experience they go through. The bit where they get the money off you is a seamless and straightforward experience......no surprises there then! After that though the company appears to abandon all customer care and timely help. This creates a feeling that they are cynical and totally without morals. I seriously wonder how they are surviving in the face of such negative customer experience reviews. Please OFL....do yourselves a favour and invest some money in staff training and recruitment to improve the service you provide. You come across as money grabbing and uncaring, which in this day and age is surely not an image that you wish to project. There are lots of other companies fighting for our custom who quite frankly offer a far better and professional service. Having now read other customers negative testimonies about their experiences I can categorically say that this is the one and only time that I will be ordering anything from you. Thinking back over the years, your reputation was never as bad as it now is which is a shame. What on earth has happened to you? But It goes without saying that the current way that you are running your business leaves me no alternative but to advise future potential customers to give you a wide berth and avoid your company at all costs and spend their hard earned money elsewhere