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Karen C
Avoid, avoid, avoid!!!! I placed an order for an oak dining table, 6 chairs and 2 lamp tables in July 2021. I wanted the dining table for Christmas and delivery was scheduled for 29 November. I then received an email on 18 November to tell me there was a delay with my order, due to the pandemic, and that my order would now be delivered on 25 February 2022! (7 months after I’d ordered and paid). So that messed up our Christmas dinner plans for a start! Fast forward to February 2022 and I was expecting my order to be delivered on the 25 February. Yes, you guessed it …. I get another email, this time just 3 days before the delivery date, to tell me of yet ANOTHER delay (again due to the pandemic) and advising me to log into my account and book a new delivery date. I logged in to find that the items hadn’t even been shipped yet and the earliest delivery date is now 20th September 2022 – a whole 14 MONTHS after I ordered and paid for them. So, by the time I get my goods (assuming of course that they do come in September, and I don’t get yet ANOTHER email advising of a delay), Oak Furnitureland will have been sitting with my £1500+ in their bank account for well over a year. Now, multiply that by however many people they’ve messed around and let down over delivery dates. Something smells a bit fishy here – if this company isn’t in trouble now then I think it soon will be. I have now cancelled my order so that I can get my money back now before they go belly up! Mind you they don’t make this bit easy in the slightest – 3 times I had to ring, each time I was on hold for over 30 minutes before getting through to an adviser that asked for my name and order number before telling me they couldn’t process cancellations as they didn’t have the authority. So, each time I was then transferred to the cancellations department. Twice they hung up on me, the third time I eventually got through and I couldn’t cancel fast enough!! While I was waiting I ended up reading other reviews of Oak Furnitureland, none of which were very good (re the quality of the goods when customers do eventually receive them). I’m so glad I’ve cancelled - there was no way I was waiting for 14 months for poor quality goods to rock up!! My advice is to avoid and go elsewhere for your furniture, somewhere that doesn’t repeatedly let you down and has better reviews and better customer service.
2 years ago
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Oak Furniture Land has a 3.8 average rating from 1,748 reviews

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