Placed my order in August 2021 with the expectation of the order being delivered to the room of my choice within the advertised 12 weeks or in time for Christmas again as it was clearly advertised on their website and on TV. So now it’s April 2022 and still no furniture. It’s due on 12th May. I’ve called numerous times and been fobbed off. The people who answer the calls don’t care and are clearly not interested. You can’t make a complaint because you are refused the option to escalate to a manager. They are rude and don’t know how to deal with complaints. They also hide comments on social media so you can’t see how appalling the service is. It’s funny how the sales people jump on you like flees as soon as you walk in the shop but are not bothered in the slightest to deal with you after you’ve waited 8 months and counting. This company needs to be investigated and held to account for their misleading advertising, poor service and pushy sales tactics! I’ve spoken to the abysmal customer service team many times and they are not bothered about the customer because they’ve already been paid. After sales is equally important especially when they’ve messed up. I’ve been spoken to like a piece of dirt when I’ve been following up their awful service. I’ve been lied to “your furniture is delayed because of the blocking of the Suez Channel” and “have you heard of covid? That’s what’s holding this up”. My favourite line has to be “do you want the furniture or not?” I will be cancelling my order and going elsewhere. My advice to anyone planning on buying anything from Oak Furnitureland is to not bother putting yourself through the stress of it. Go elsewhere!!! If you do fall victim to this company and want to complain my advice is call the number, press the option for new sale and they will answer in under 5 minutes. You’ll be on the phone for hours if you opt for the complaints line. This company needs shutting down and every single person who has been put though the stress, lies and underhanded sales techniques should be refunded in full. Never again!!!