DO NOT ORDER from Oak Furniture Land! I had 2 separate orders from last year and still have issues which are not resolved. There were damaged items, items going missing, and I lost count of all the delays (some of which I was not even informed of and waited in all day for furniture which was not even in the country). The only way to get in touch has been to call the customer service number, and each time takes about an hour to get through. I have lost at least 10 hours of my time in the past 6 months to being on hold, due to the numerous issues. I have finally received a small refund of the delivery charges and percentage of the items, but this does not account for the extra I had to pay to get items sooner (which never transpired anyway), and all the lost time and stress due to the catalogue of problems I have encountered with this company. I escalated my complaint by emailing customer services more than 2 months ago and still had no reply, despite sending a few follow up emails. They take your money, do not deliver on their promises and make it hard for you to reach them when there are issues. Spend your money elsewhere, I will not be back.
2 years ago
Oak Furniture Land has a
3.8
average rating
from
1,748
reviews
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