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Anonymous
Ordered set of bedroom furniture (triple wardrobe, chest of drawers and two bedside tables). Paid £99 for delivery to room of choice with assembly and removal of packaging. We could not be home on delivery day so asked relative to wait, they put a faulty chest of drawers and two bedside tables upstairs along with one package of the wardrobe. Left other wardrobe package (weighing 125kg) in downstairs hallway. Had to get somebody round to help us move wardrobe upstairs, then found this was also faulty after assembling. Have so far had two replacements delivered, also damaged, so are still on original damaged item, plus have twice emptied entire contents waiting for new one to arrive, only to have to put everything straight back. So far have received a delivery refund, which they have called a gesture of goodwill, but which we believe to be a refund for a service we paid for and they did not provide. Have been told we may receive a further 'goodwill gesture' once issues are fully resolved, so fingers crossed wardrobe number four is better.
2 years ago
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Oak Furniture Land has a 3.8 average rating from 1,748 reviews

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