I ordered two chest of drawers and two wardrobes. The quality of the furniture is appalling. One of the wardrobe doors fell off, the 1st replacement had a scratch and the final one had a broken hanging pole. All had flaking paint and loose screws. Eventually I agreed to take another range (which to be fair was better). But my main complaint is the customer service: 1. Refusing to take faulty items back when it is clear during delivery they aren't useable 2. Long waits on the phone lines and dropped calls 3. Call centre is noisy to extent cant hear my own customer service advisor over the others (and could hear details of other peoples complaints) 4. Promised to quality check before items dispatched but cant be the case as faulty goods delivered. 5. Protracted system of resolving issues taking hours of my time and requirement for real time photos. 6. Flow on phones means you have to repeat your story and security every time you get transferred. 7. When I raised concerns via complaints process they told me they couldn't communicate the outcome of the complaint (which was raising concern about safety of one of their lines) 8. Waited for delivery of final wardrobe to be told only part of it would be delivered about 4 hours before the delivery was due. Sent multiple confusing texts and emails telling me that it was great I could book my delivery online. I have wasted days of time waiting for 7 delivery and collections for 4 items of furniture and making around 6 calls to customer services of around an hour each time. There was little apology or acknowledgement of the inconvenience. Some staff told me they are laden down with complaints and returns. The business cannot surely continue to operate in this way. Their model is not fit for purpose and I would say the business is at serious risk as a result. I would avoid at all costs.