Ordered a wardrobe and paid a PREMIUM for full assembly. We didn’t even make it that far, as the product comes fully assembled and won’t fit through the door or up the stairs. To be clear, this is a standard to large sized house, and if it can’t fit into ours, then it’s not going to fit in 90% of homes. This was apparently the THIRD time today the delivery team has had the same issue with products too large to fit through a STANDARD sized door. Why would you sell something that can’t fit into MOST houses. We assumed that if the box itself couldn’t fit, then the parts could come out and be brought to the room individually (we did pay a premium to have it assembled IN THE ROOM, after all - not for it to come pre-assembled). Fine…it doesn’t fit, so we have to send it back. But on top of the inconvenience and disappointment, they won’t return the full delivery fee because they say they delivered as promised AND they charge a £100 return fee, which they’ve told me is clear on their website. I asked where it’s ‘clear’…it’s buried within their T&Cs. So technically there, but clear? Not a chance. So in summary: they send things knowing full well they won’t fit standard houses, because they regularly have people sending them back for this exact reason. The website is extremely misleading about the fact that the product comes pretty much fully assembled, so pieces can’t be taken out of the box and brought into a room. And if that isn’t sketchy enough, they then charge you an arm and a leg to take the product away.