Abysmal service!! I've been looking for ages for a large solid wood extendable table to seat my ever growing family and was so excited when I found exactly what I was looking for in our local Sheffield Store. The salesman (Barry - I think) was excellent, nothing was too much trouble and we were offered a quick delivery time of 10 days later. We also paid for premium delivery and the 5 year insurance to make our lives easier. The first table arrived and I was told that it had to be returned because the bolt holes were drilled incorrectly and the inner mechanism of the table was damaged. I might add that the delivery guys had no tools with them to undo the packaging!! I also asked them to fit the protective pads to the chair feet to prevent scratching my floor but they refused, saying that i should ask the drivers that bring the replacement table. 7 days later the replacement table was delivered and again I asked the delivery guys to fit the protective pads but I was told to do it myself whilst they unpacked everything. Not so much an issue but this service was offered to me by Barry in store at the point of sale. There was a large, visible crack in the table top which according to customer services on seeing photos was unrepairable. The table was left with me and another top was ordered with a delivery date 8 days later. I was promised by customer service that the table top would be quality checked in the warehouse prior to delivery. Delivery number 3 arrived and the delivery guys, knowing my history, advised me that they were going to unpack and check the replacement top before bringing it into my property and dismantling the damaged one to return. Two minutes later they were knocking on my door to say that the replacement had to be returned, it was riddled with wood worm and that they couldn't risk bringing it into the house. He showed me a worm head which he said was an indication they the table must be riddled in it!! There was also a small area that he said had obviously been repaired. There were quality checked stickers on the packaging but I find it hard to believe this was true!! Table top number 4 was ordered for delivery to me yesterday. I explained to the delivery guys when they arrived that I'd like them to check the table top before bringing it into the house for wood worm and/or damage. True to form, 5 minutes later he was saying that this too should be returned because he'd found several holes. I agreed after I'd had a look as this table isn't cheap and I want to receive it in perfect condition. I await the arrival of delivery number 5 on Wednesday next week as I do really like this table after seeing it in the showroom. I have had the premium delivery charge returned to me and customer services have also given me the option for a full refund and cancel the order or 10% discount @ £230. I'm offended by this as not only have I not received the table in the quality I deserve and promised but I've also had to take 5 days holiday from my annual leave - a full wasted week of my entitlement!! I'm yet to make my decision, I want to see what delivery number 5 brings next week.