The buying process in the showroom was lovely and smooth - in hindsight because they haven't yet parted you from your hard earned money. Everything thereafter has been a complete nightmare, requiring me to pay several last minute 'fees' (Even though I paid in full at the showroom) and take FOUR days off work to receive my order of TWO items. Had a call 2 days before the first delivery saying it had been cancelled due to underpayment. Rather than use the MONTHS they had between order and delivery to get this clarified, they instead cancelled on short notice THEN followed up with a call to demand extra payment. The showroom had assured me that my two items would be considered as one order and thus one delivery fee, and everything was paid in full on the day. The agent on the phone said otherwise, and would "get back to me". After not getting back to me, and having to chase them for an answer, the additional payment demanded had now INCREASED by £100! At least one of my orders has turned up today.. except with half of it missing and coming in two weeks time...