I'm writing this on behalf of my mum who had the worst experience I've ever known with Oak Furnitureland. She ordered a sofa, chair, dining table and 6 dining chairs. The delivery service and customer support she received was an absolute joke though. Delivery day 1 - Waited at home and at 3pm received text that furniture was not being delivered. No explanation. Customer services advised a new delivery date. Delivery day 2 - Waited at home. No delivery. Called customer services who said there had been a miscommunication between customer services and depot. Delivery rearranged. Delivery day 3 - Chair and table delivered, BUT only 2 dining chairs were missing and delivery drivers refused to deliver the sofa due to lack of lift (which had been explained multiple times upon payment for the sofa). The unprofessional delivery guys unhelpfully said they felt 'stitched up' by being given the job. On contacting Customer Services, the customer services manager promised to call back. No return call from manager, and when she asked for him again mum was told he was 'too busy to call, and would be busy all week'. Instead of speaking to the manager, the advisor told mum to choose an alternative sofa. She ordered a new one, and delivery date was agreed for new sofa and two missing chairs. Customer services the advised separate delivery dates for missing dining chairs and sofa. The second of these dates were not possible, this delivery date was rearranged Delivery day 4 - Sofa delivered but not the missing dining chairs - this was booked in Delivery day 5 - No show. Received text at 9.15am to advise that delivery would not arrive due to 'driver shortages'. Rescheduled for following day. Delivery day 6 - Mum called customer services in the morning and was told she was 'next on the list'. She proceeded to wait all day with no call back from customer services, until finally being told in the evening that the chairs had been 'sent back to the depot'. Delivery rearranged again. At this point customer services assured mum that the manager was loading the delivery himself for the next day's delivery... Delivery day 7 - No delivery. Rearranged for following day Delivery day 8 - Missing chairs finally delivered and order complete You know how frustrating it is to wait at home for a delivery when you only have a vague window of timings? My mum waited in 8 times! She's self-employed as a cleaner and carer, and on each of those 8 days she didn't get paid for work, and the people she cares for had to find alternative care. It was frankly appalling that she was put into this position. Now I'm not a 'Karen', normally I'm far from it. But this is 100% the worst customer service and delivery experience I've ever heard of. My mum was looking forward to treating herself to some new furniture, and she appreciates that sometimes things don't go right. But five days of no-shows is a week's wages for my mum, and she was frequently met with people from Customer Services fobbing her off (and what kind of Customer Services manager tells a customer that he'll be too busy to speak to her all week when there has been such a bit issue with a customer?! He never did call her back by the way...) My mum has said that the in-store assistants were wonderful and they did all they could to help, but it's the delivery and Customer Services team that really let this company down. The furniture was decent when it eventually arrived, but I'm absolutely furious at the service she's received, and I would advise anyone to think twice before ordering from this company.