I’m a 72 year old widow who lost my hubby January last year and had to sell my home. I bought a new home but none of my old furniture fitted. As I had not bought any new furniture for 20 years I was so looking forward to buying new. So I was delighted to walk into Oak Furnitureland on the 11th October 2022, as I was under the impression they were a top retailer. But I was so wrong. The order had to be split because of different delivery dates. So the first arrived on 3rd Jan. But my 2 seater Hampton straight back sofa was covered in filthy marks with huge indentations. I wouldn’t have bought it in a fire sale. I found it insulting that they thought I would accept it. To their credit they replaced it immediately. I should have received a nest of tables but was informed they were out of stock even though they were ordered in October. My 4 seater Hampton scatter back was delivered on 18th January. Again order wrong. They delivered the wrong cushions and some were missing. Back on the phone again for ages. Having to send more photos. Having to convince someone from customer service what duck egg blue looked like. Unbelievable. Eventually contacted customer service again and thought they were sending the correct cushions. 2weeks later wrong cushions arrived. What should have been an enjoyable time has turned into a nightmare. Wasted another 20 minutes trying to get through to customer service today before giving up. So far it’s taken them five attempts to deliver my order which amounted to £4358.92 and it’s still not right. This was a lot of money to me and I wanted good quality furniture which was going to last me. Instead all it’s given me is stress. Once they get it right the furniture looks good and is good quality. But their warehouse just can’t get it right. Even the delivery drivers were making comments. I did eventually receive the nest of tables on the 25th January and was delightedly surprised they were ok. Just a terrible length of time to wait for 2 small tables. I would never recommend anyone buy from this retailer. Have tried to upload pics to show what’s wrong with sofa. But tried 3 times and it wouldn’t upload. Just more frustration.