The issue that I have experienced was: I ordered and paid for a Carrington Storage Footstool in Biscuit fabric to go with a 4 seater and 2 seater sofa I had purchased in August 2020. The store told me I couldn't have the footstool at the reduced price if I purchased it with the sofas as it had to be in the last 12 months. So on the 30 January 2023 I paid the full price of £369.97 and was told by the store that they had one in stock so I would receive it within the next couple of weeks. I received a text on the 30th January to say that an earlier delivery slot was available and to book on-line. So I booked for the 9th February and then received a text on the 8th February to say the delivery had been delay and would now have to wait until June. Fed up of waiting I phoned customer service today 14 March 2023 to be told it has been discontinued! I expressed my concern and asked to speak to a manager. I was put through to a manager who said I had two options available to me, a replacement of the footstool but it wouldn't match the set I have or a refund. The refund will take 5 to 8 days. It occurred on: 14/03/2023 This meant that I can't believe they left me waiting, what were they going to do when the June delivery date came around? It is the whole attitude that annoys me more, it is appalling customer service and they just don't care. To day that I am disappointed would be an understatement.