Faulty sofa that got sent back after the 3rd time of been faulty ,we paid cash for it ,when it come to getting our money back what a shambles,one person at customer services doesn't know what the other ones doing ..waiting 5 days after sofa went back to find out the money had been declined by mistake but did not bother to inform us ,now having to wait another 10 days for it to go back into the bank account ..one half card and one half was paid cash ,so having to wait longer for the cash to get back to us ...not bothered at all that we are pensioners with no sofa because they holding our cash to go buy another ...disgusting communication from them ..never again would l deal with oak furniture