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Susan B
A member of staff greeted us and asked if we were looking for anything in particular. We told her sofas and coffee tables. Fine. She showed us an online catologue of coffee tables. Which we had already seen at home. We then said we would like to browse the store. The assistant followed on our heels around the store. Whenever we stopped to discuss an item she very rudely butted in on our conversation with her opinion. When we finally decided to think about the items needed the assistant quoted What is there to think about you must know what you want.!, We were so insulted and intimidated by the pressure to purchase.that we would never go into the Tunbridge Wells store again. If the staff are trained to do this then I feel that more customers will walk away.
9 months ago
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Oak Furniture Land has a 3.8 average rating from 1,748 reviews

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