Ordered Acacia bedroom furniture in feb paid in cash up front, with delivery date of May told by salesperson all made in UK but the problem was sourcing the wood due to conflict in the region it travels from, yet the packaging when delivered has printed on it “made in Vietnam” so not made in UK! Delivery date arrived was told I would get call half hour before furniture arrived - slot was 7-10am. Got a call at 6.45am followed by the delivery arriving 5 mins later! Doorstep delivery so loaded into garage when unpacked the set of drawers looked like it had been dropped from a great height - split in numerous parts and cracked! Call to customer services and offered a £150 discount on the item ( it wasn’t a scratch it was wrecked!) refused so offered a replacement and another date booked for a day I had a hair appt booked but was told I would get a half hour call which would mean I would have chance to get back as I’m only 10 min away. Delivery date came with slot between 12-3 , call came while I was getting my hair washed at 11.45 and from security cameras drivers were already on the driveway!! So no pre warning, I rang back 5 mins later, no answer, text the number no answer they then left. Rang customer services to be faced with a lady who just kept telling me it was my fault it hadn’t been delivered and she couldn’t ask the drivers to go back they expect people to be in for delivery( I would have been in had I got the call I was promised!) so yet another date had to be arranged for 2 weeks time and another day off work! Got a confirmation email with date and that I would get a 3 hour slot day before. When I didn’t I had to ring to be told the delivery slot hadn’t been requested so it wouldn’t be getting delivered! At this point I have had enough the lady on the phone was very apologetic and understood my frustration and booked yet another slot with premium delivery and half hour call. I did ask why they mention a half hour call on the website when it doesn’t happen but she promised me it would, they would deliver to a room of my choice, collect the damaged drawers and take away any packaging. So here I am delivery day with a slot between 7-10am and guess what, knock on the door at 6.55am from delivery team NO HALF HOUR CALL!! Delivered furniture to a room of my choice, straight up the stairs and into the bedroom across the new stairs, landing and bedroom carpet with dirty feet so I’ve spent the last half hour washing carpet! One of them did remove his shoes and apologize on behalf of the other but it’s just not on! Damaged drawers were taken but not packaging! All in all poor service I will definatly not be using this company again and would dissuade family/friends from doing so.